How to Report A Power Outage
To Report a Power Outage by Phone
Call 1-800-245-4044 and select Option 1 for our automated outage reporting system.
You can report a power outage and check the status of an existing outage by calling our automated phone reporting system.
If you have a life-threatening emergency, call 911.
To Report a Power Outage Online
Submit an outage via your MyJacksonEMC account on our website. If you haven’t created a MyJacksonEMC account, you’ll need to do that first. You can find instructions on setting up your account here. Once you log in to the MyJacksonEMC website, click on Report an Issue/Inquiry in the upper right corner, then click Power Outage. After accepting the Terms and Conditions, you can add specific information about your outage, such as a tree on power lines. Click Continue and the system will immediately send your outage to us.
You can also choose if you want to receive notifications about your reported outage and track the status of your outage.
To Report a Power Outage on App
Submit an outage via the MyJacksonEMC mobile app. If you haven’t created a MyJacksonEMC account and installed the app, you’ll need to do those steps first. You can find instructions on downloading the app and setting up your account here. Once you log in to the MyJacksonEMC app, select Report an Outage, then select Report an Outage.
You can also choose if you want to receive notifications about your reported outage. You can also provide additional information about your outage and choose to send your current location if you have authorized location-based information on the app.
View Reported Outages
View current outages on our Outage Map.
Prepare for Severe Weather
Visit our Storm Center for tips on preparing for severe weather.
To Report an Outdoor Light Outage
Call 1-800-462-3691 and select Option 1, then follow the instructions.
Submit an outdoor light repair request via your MyJacksonEMC account on our website or app. Click on Report an Issue/Inquiry then select Other Issues/General Inquiry. Select Outdoor Light Inquiry from the drop-down menu.